terms, condions & privacy

General Terms and Conditions

ACCEPTANCE OF TERMS
Your access to and use of Apexweb LTD ("the Website") is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

ADVICE
The contents of the Website do not constitute advice and should not be relied upon in making or refraining from making, any decision.

CHANGES TO WEBSITE
Apexweb LTD reserves the right to:

3.1 change or remove (temporarily or permanently) the Website or any part of it without notice and you confirm that Apexweb LTD shall not be liable to you for any such change or removal; and

3.2 change these Terms and Conditions at any time, and your continued use of the Website following any changes shall be deemed to be your acceptance of such change.

LINKS TO THIRD PARTY WEBSITES
The Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such websites and you acknowledge and agree that we are not responsible for the content or availability of any such sites.

COPYRIGHT
5.1 All copyright, trade marks and all other intellectual property rights in the Website and its content (including without limitation the Website design, text, graphics and all software and source codes connected with the Website) are owned by or licensed to Apexweb LTD or otherwise used by Apexweb LTD as permitted by law.

5.2 In accessing the Website you agree that you will access the content solely for your personal, non-commercial use. None of the content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without the prior written consent of the copyright holder. This excludes the downloading, copying and/or printing of pages of the Website for personal, non-commercial home use only.

DISCLAIMERS AND LIMITATION OF LIABILITY
6.1 The Website is provided on an "AS IS" and "AS AVAILABLE" basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

6.2 To the extent permitted by law, Apexweb LTD will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Website.

6.3 Apexweb LTD makes no warranty that the functionality of the Website will be uninterrupted or error free, that defects will be corrected or that the Website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.

6.4 Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Apexweb LTD for death or personal injury as a result of the negligence of Apexweb LTD or that of its employees or agents.

6.5 Information on the Website is for guidance only and is not intended to form any part of a contract and can be subject to change without notice.

INDEMNITY
You agree to indemnify and hold Apexweb LTD and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against Apexweb LTD arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Website.

SEVERANCE
If any of these Terms and Conditions should be determined to be invalid, illegal or unenforceable for any reason by any court of competent jurisdiction then such Term or Condition shall be severed and the remaining Terms and Conditions shall survive and remain in full force and effect and continue to be binding and enforceable.

GOVERNING LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

PAYMENT FOR SERVICES
All invoices will be sent electronically via email to our clients. Invoices will either be contained in the email as plain text or as PDF attachments. We are able to accept online payments using PayPal or direct bank transfer or by sending a cheque made payable to "Apexweb LTD" to the address shown on your invoice.

Website Development & Hosting Terms and Conditions

The following terms of business apply to any or all of the design, development, domain name registration, web site hosting, email and Secure Commerce System services (together "Services" and individually "Service") to be provided by us to you from time to time. "Server" means the computer server equipment operated by us in connection with the provision of the Services. "Web Site" means the area on the Server allocated by us to you for use by you as a site on the Internet. "Secure Commerce System" means the online shopping system operated and located on the Server which generates an online shopping area. "Online Store" means the online shopping area operated by you and generated by the Secure Commerce System.

DOMAIN NAME REGISTRATION
1) We do not warrant or guarantee that the domain name applied for will be registered in your name or is capable of being registered by you. Accordingly, you should take no action in respect of your requested domain name(s) until you have been notified that your requested domain name has been registered.

2) The registration of the domain name and its ongoing use is subject to the relevant naming authority's terms and conditions of use and you are responsible for ensuring that you are aware of those terms and conditions and can and do comply with them. You irrevocably waive any claims you may have against us in respect of the decision of a naming authority to refuse to register a domain name and, without limitation agree that the administration charge paid by you to us shall be non-refundable in any event.

3) We accept no responsibility in respect of the use of a domain name by you and any dispute between you and any other individual or organisation regarding a domain name must be resolved between the parties concerned and we will take no part in any such dispute. We reserve the right, on our becoming aware of such a dispute, at our sole discretion and without giving any reason, to either suspend or cancel the domain name, and/or to make appropriate representations to the relevant naming authority.

WEB SITE HOSTING/EMAIL/SECURE COMMERCE SYSTEM
4) We specifically exclude any warranty as to the accuracy or quality of information received by any person via the Server and in no event will we be liable for any loss or damage to any data stored on the Server. You are responsible for maintaining insurance cover in respect of any loss or damage to data stored on the Server.

5) You warrant to us that you will only use your assigned Web Site for lawful purposes. In particular, you further warrant and undertake to us that:

a) you will not, nor will you authorise or permit any other party to, use the Server in violation of any law or regulation;

b) you will not knowingly or recklessly post, link to or transmit:

i) any material that is unlawful, threatening, abusive, harmful, malicious, libelous, defamatory, obscene, pornographic, profane or otherwise objectionable in any way; or

ii) any material containing a virus or other hostile computer program;

iii) you will not post, link to or transmit any material that shall constitute or encourage a criminal offence, give rise to civil liability or that violates or infringes any trade mark, copyright, other intellectual property rights or similar rights of any person, firm or company under the laws of any jurisdiction; and

iv) you will conform to the standards made available by us from time to time and will not yourself, and will ensure that none of your end users, make excessive or wasteful use of the Server to our detriment or that of our other customers.

6) You are responsible for sending email mail in accordance with any relevant legislation (including data protection legislation) and for sending the same in a secure manner. We will take all reasonable steps to ensure accurate and prompt routing of messages but we will not accept any liability for non-receipt or misrouting or any other failure of email.

7) Email storage: Our email hosting software automatically removes emails which are stored on the file system which are over six months old. Any emails older than this time are automatically removed and cannot be recovered. Email clients should use POP protocol to ensure that all emails are downloaded and stored on the users computers to avoid any server side deletions. Email clients using IMAP protocol will be required to make local backups of both incoming and sent emails.

8) You warrant, undertake and agree that:

a) all transactions within the Online Store will be contracts for the sale of goods between you as the merchant and your end-user customer and you agree that we may include an exclusion of our liability in respect of such purchases and transactions in such form as we deem appropriate;

b) the information contained within the Online Store complies with all applicable law, including, without limitation, any distance selling regulations and data protection regulations from time to time in force;

c) you will keep secure any identification, password and other confidential information relating to your account and you will notify us immediately of any known or suspected unauthorised use of your account, or any known or suspected breach of security, including loss, theft or unauthorised disclosure of your password information.

d) you understand that for the security of our customers and clients, certain file types are automatically removed from email passing through our mail systems, these may include the following file types: .exe, .bat, .pif, .scr files.

e) in order to reduce the levels of unwanted (spam) emails passing into and out of our email servers, we have a filtering system in place based on several industry standard email filtering processes, user accounts are limited to sending one thousand (1000) email messages per twenty four hours. This limit can be increased on an account by account basis if required.

9) Whilst we shall use reasonable endeavours to ensure the integrity and security of the Server, we do not guarantee that the Server will be free from unauthorised users or hackers.

GENERAL TERMS AND CONDITIONS

SERVICE AVAILABILITY
10) We shall use reasonable endeavours to provide continuing availability of the Server and the Services but we shall not, in any event, be liable for Service interruptions or down time of the Server.

INTELLECTUAL PROPERTY RIGHTS AND OTHER CONSENTS
11) You are solely responsible for obtaining any and all necessary intellectual property rights clearances and/or other consents and authorisation's in respect of the Services, including without limitation, clearance and/or consents in respect of your proposed domain name and merchant services agreements between you and the relevant banks in respect of your operation of an Online Store

INDEMNITY
12) You agree to indemnify and keep indemnified and hold us on demand harmless from and against any claim brought against us by a third party resulting from the provision of Services by us to you and your use of the Server, and in respect of all losses, costs, actions, proceedings, claims, damages, expenses (including reasonable legal costs and expenses), or liabilities, whatsoever suffered and howsoever incurred by us in consequence of your breach or non-observance of these terms of business.

TERMINATION
13) We may terminate this agreement forthwith if you fail to pay any sums due to us as they fall due.

14) We may terminate this agreement upon written notice if you breach any of these terms and conditions, or if the use of your website compromises the integrity of our servers., or if you are a company you go into insolvent liquidation, or if you are a person you are declared bankrupt.

15) On termination of the agreement we shall be entitled immediately to block your Web Site and to remove all data located on it. We will hold such data for a period of 14 days and allow you to collect it at your expense, failing which we shall be entitled to delete all such data. We shall further be entitled to post such notice in respect of the non-availability of your Web Site as we think fit.

PAYMENT
16) All charges payable by you to us for the Services shall be in accordance with the relevant scale of charges and rates published from time to time by us on our web site and shall be due and payable within ten 10 days of receipt of our invoice therefore.

17) The provision by us of the Services is contingent upon our having received payment in full from you in respect of the relevant Services. Without prejudice to our other rights and remedies under this agreement, if any sum payable is not paid on or before the due date, we reserve the right, forthwith and at our sole discretion, to suspend the provision of Services to you.

18) Domain name renewal and registration fees. If we (Apexweb LTD) register a domain name on behalf of a client, all domain renewal fees shall be payable within ten (10) days of our invoice date. If any domain name renewal fee is not cleared within this period your domain name will not be renewed and will automatically lapse and after a set period will become available for any third party to register for their own use. The loss of your domain name will result in the complete loss of both your website and email services for your domain name. Please ensure prompt payment to ensure the continued service of your domain name.

LIMITATION OF LIABILITY
19) We hereby exclude all conditions, terms, representations (other than fraudulent representations) and warranties relating to the Services supplied under this agreement, whether imposed by statute or operation of law or otherwise, that are not expressly stated in these terms and conditions including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose.

20) Nothing in these terms and conditions shall exclude our liability for death or personal injury resulting from our negligence.

21) Our total aggregate liability to you for any claim in contract, tort, negligence or otherwise arising out of or in connection with the provision of the Services shall be limited to the charges paid by you in respect of the Services which are the subject of any such claim and provided that you notify us of any such claim within one year of it arising.

22) In no event shall we be liable to you for any loss of business, contracts, profits or anticipated savings or for any other indirect or consequential or economic loss whatsoever.

RESELLER TERMS AND CONDITIONS
23) If you are or become a reseller of our Services you must ensure that you continue to comply with these terms and conditions by making your customers bound to no less comprehensive and protective terms and conditions than these.

24) You agree that in your capacity as reseller of our services you will not incur any liability on our part or in any way pledge or purport to pledge our credit or purport to make any contract binding on us.

25) We do not accept the liability or default of your own customers as affecting or limiting your obligations under this agreement and we suggest that you require your customers to sign a form of this agreement.

ATLAS CONTENT MANAGEMENT SYSTEMS OR OTHER CMS SYSTEMS
26) The Atlas Content Management System (Atlas CMS) is provided as part of your website hosting package(s) with Apexweb LTD and all copyright and rights of the code contained within Atlas CMS and related code and DLL files remains the property of Apexweb LTD and is not transferable to a third party or other website hosting companies. In the event of a website using the Atlas CMS system being transferred to a third party host we will provide all front end pages and customer supplied content excluding any proprietary code and associated data.

NOTICES
Any notice to be given by either party to the other may be sent by either email or postal delivery to the address of the other party as appearing in this agreement or ancillary application forms or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by postal delivery shall be deemed to be served two days following the date of posting.

LAW
These terms and conditions shall be governed by and construed in accordance with English law and you hereby submit to the non-exclusive jurisdiction of the English Courts.

ENTIRE AGREEMENT
These terms and conditions together with any document expressly referred to in them, contain the entire agreement between us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between us in relation to such matters. No oral explanation or oral information given by any party shall alter the interpretation of these terms and conditions.

You confirm that, in agreeing to these terms and conditions, you have not relied on any representation save insofar as the same has expressly in these terms and conditions been made a representation and you agree that you shall have no remedy in respect of any misrepresentation (other than a fraudulent misrepresentation) which has not become a term of this agreement.

Privacy Policy

We have a firm commitment to privacy. You should know that Apexweb LTD gathers data only from registered users; we do not gather and store information about visitors to the site. The following discloses the information gathering and dissemination practices for Apexweb LTD.

IP Address and Cookies
We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to gather broad demographic information. Our site uses cookies to keep track of your orders. We use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.

Personal Information
Some of the content you may access on this site is protected by copyright law. In order to be granted permission to use this copyrighted material, you must submit accurate, current, and true information about yourself and your intended use of the material. When you register and when you place an order for certain items, we ask you to give us the following Personally Identifiable Information:

• contact information (such as name and email address)
• unique identifiers (such as an Apexweb LTD account number or administration username)
• and financial information (such as an account or credit card number)

You have the option to enter your personal information once, or enter it each time you return to the site to make another selection.

We will also maintain records of your transactions with the Apexweb LTD system, including

• records of product and services you purchased
• records of your use of the Apexweb LTD web site

We use your personal information in the following ways:

• to process your order or requests
• to process your payment
• to send your order to you
• to get in touch with you when such contact is necessary and is related to the purposes of the Apexweb LTD system
• unique identifiers are used to verify your identity and as account numbers in our record system.
• financial information that is collected is used to bill you for product and service purchases
• to monitor the use of our system and look for ways to improve our services

We may disclose your contact information to others as follows:

• The Apexweb LTD system provides its users with the ability to obtain software and content licenses from publishers. Each publisher may require that Apexweb LTD disclose to it the names and other identifying information of the users to whom the publisher’s rights or permissions have been granted. Apexweb LTD does not control the use of such information by publishers.

• Apexweb LTD will disclose such information when required to do so by law or as requested by government or law enforcement authorities

Change/Modify Your Information
To modify information you previously provided, log onto Apexweb LTD, enter your password, and edit your registration information as needed.

Security
We recognize that security has become a critical issue for Internet users. Apexweb LTD takes precautions to protect the integrity of your information and to avoid loss, theft, misuse or alteration. Apexweb LTD uses industry-standard, commercially available technology, such as firewalls and SSL (Secure Socket Layer) Encryption, to protect your registration and online transaction information. To check the security of your connection, look at the upper right-hand corner of your browser window after accessing the server. If you see a closed lock then your information will be encrypted as it is transmitted.

Public Forums
This site may make chat rooms, forums, message boards, and/or news groups available to its users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose any personal information.

Children's Guidelines
Apexweb LTD will NOT knowingly:
a) collect online contact information from anyone under the age of 13 without prior parental consent or parental notification, which will include an opportunity for the parent to prevent use of the information and participation in the activity.
b) collect personally identifiable offline contact information from anyone under the age of 13 without prior parental consent.
c) distribute to third parties any personally identifiable information from anyone under the age of 13 without prior parental consent.
d) give anyone under the age of 13 the ability to publicly post or otherwise distribute personally identifiable contact information without prior parental consent within the children’s educational section of the web site.
e) entice by the prospect of a special game, prize or other activity, anyone under the age of 13 to divulge more information than is needed to participate in the activity.

Links
This site contains links to other sites. Apexweb LTD is not responsible for the privacy practices or the content of such Web sites.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this Web site, you can contact:

Mr B Dorey
Apexweb LTD
8 Richmond Road
Swanage
Dorset
Bh29 2PZ

 

Complaints Procedure

The policy of Apexweb LTD is to deal with any customer complaints fairly and quickly. To achieve this aim we have implemented the following procedures within our business:

1. All complaints are recorded in writing in the company complaints record file which will include details about the date when the complaint was received, the action required to address and resolve the complaint and the date when the action will be completed and any additional relevant documentation.

2. Any complaint will be acknowledged in writing to the complainant confirming that the complaint is being addressed in accordance with our complaints policy.

3. We undertake to investigate any complaint properly and fairly.

4. We will respond to all complaints within a period of two working days.

5. Where we find that any work is required or action needed to resolve your complaint, then the work or action will be undertaken within the agreed timeframe.

How to make a complaint:
If you have a query or a problem with any Apexweb LTD service or product we want to resolve it promptly and effectively. Please follow the steps below:

1. Write with details of your complaint to:
Apexweb LTD
8 Richmond Road
Swanage
Dorset
Bh29 2PZ

2. An Apexweb LTD member of staff will look for an appropriate solution and will inform you of how long it will take for the complaint to be investigated and resolved.

Information relating to your complaint and the resolution reached will be entered into the Apexweb LTD Xtranet online management system, which will be updated with details the of actions taken to resolve your complaint related to your project or service.